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Articles by Joacim Harrby

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The AI Productivity Paradox: Why AI Needs Operational Excellence to Pay Off

An opinion piece in Dagens industri by Joel Sunnehall and Mikael Cato recently put words to a concern we share. Their argument was that AI changes the organisation of work, responsibilities and ...

Niklas Modig and Joacim Harrby 26 Oct 2026 15 min read
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The Impact on Lead Time When Quality Is Right

Long lead times for customer quotes were seen as a capacity problem, but were in fact a flow problem. Joacim Harrby shares the story of how one company moved from frustration and unpredictable ...

Joacim Harrby 19 Feb 2026 7 min read
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Eliminating Silos Starts With Improving Handover Quality - A Real-World Case

When handovers are unclear, incomplete, or open to interpretation, work slows down and frustration builds up. This article is based on a real-world case from operations and follows one team as they ...

Joacim Harrby 6 Feb 2026 9 min read
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Daily management – a misunderstood concept?

Daily management is, in my experience, a misunderstood concept in modern operations. It is often treated as a fixed routine, a short meeting at the same time every day. But the real question is not ...

Joacim Harrby 30 Nov 2025 4 min read
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Stop Relying on Heroes and Start Involving Everyone

I once watched a skilled and committed leader take on the responsibility for a major transformation. The ambition was high but unfortunately the support was missing. Management gave little clarity, ...

Joacim Harrby 29 Aug 2025 3 min read
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How Coping Strategies Mask Themselves as Productivity

In efficient systems, people spend their time creating value. In inefficient ones, they spend time trying to cope. What percentage of the work in your organization exists only to manage the ...

Joacim Harrby 24 Apr 2025 3 min read
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The Magic of Reducing Lead Time—the Unexpected Secondary Effects

Reducing lead time is a straightforward way to make customers happy and free up capital. While these primary goals are well-known, the secondary effects are where real transformation happens. In this ...

Joacim Harrby 27 Feb 2025 5 min read
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Pass It On: How to Keep Your Flow Moving Smoothly

Imagine arriving at a hotel after a long journey. You step into the reception area, but no one is there to greet you. There’s no one to check you in, answer your questions, or hand you a room key. ...

Joacim Harrby 16 Dec 2024 4 min read
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Who Will Realize Our Flow-Oriented Operations Strategy?

by Joacim Harrby A path to sustainable flow orientation through involvement and training in small steps

Joacim Harrby 20 Sep 2024 6 min read