Niklas Modig

Operational Excellence: Driving World-Class Productivity and Profitability

• The Flow-Oriented Organization – How to eliminate inefficiencies and create seamless, end-to-end service flows.
• Defining Operational Excellence – The secrets behind the most productive and high-performing organizations.
• From Silos to Flow – How to move from reactive problem-solving to structured, proactive excellence.
• Visual Management for High-Performance Companies – How to create transparency, alignment, and continuous learning across functions and teams.
• Building a Self-Improving Organization – How to develop a culture where everyone drives continuous improvement every day.
• The Profitability Equation: Lean & Flow in Service – How efficiency drives both customer satisfaction and financial results.
• Measuring What Matters – How to define, track, and act on the right efficiency and service excellence metrics.
• Cost vs. Value: How to Optimize Resources Without Compromising Quality – The key to balancing efficiency and exceptional delivery.

Service Excellence: Creating an Outstanding Customer Experience

• The Art of Service Excellence – How the world’s top service organizations create unforgettable customer experiences.
• Making the Customer Flow – How to optimize service processes to create seamless and stress-free experiences.
• Beyond Satisfaction: Creating WOW Moments in Service – How to exceed expectations and build strong emotional connections.
• From Task-Oriented to Experience-Oriented Service – How to shift focus from “getting things done” to creating meaningful customer interactions.
• How to Build a World-Class Service Philosophy – The key principles for creating a structured, scalable, and highly effective service model.

Team Excellence & Culture: Empowering and Engaging Your People

• Developing ONE Culture – The building blocks of world-class service teams.
• DRIVE: The Cornerstones of a Motivated and Powerful Team – The key elements behind engaged and high-performing teams.
• The Power of Personal Efficiency – How to develop highly effective individuals in a fast-paced service environment.
• How to Facilitate and Lead High-Impact Meetings – Techniques for making discussions productive, engaging, and outcome-driven.
• Building a High-Engagement Culture – How to create an environment where employees actively contribute and improve.
• Leading Through Change – How to successfully drive transformation and innovation in service organizations.

Learning from the Best Improvement Concepts: The Foundation for World-Class Performance

• Lean Thinking in Service – How Lean principles can revolutionize service delivery and productivity.
• Toyota Production System (TPS) – How to apply world-class production philosophy to service excellence.
• Agile Organizations: Fast, Flexible, and Adaptive – How Agile principles can drive efficiency and responsiveness.
• Agile Leadership – How modern leadership principles create more flexible, adaptive, and engaged teams.
• OKRs for High-Performance Teams – How Objectives and Key Results can align people and drive exceptional outcomes.