Flow Identification & Flow Analysis

Traditional process descriptions are often written from an inside-out perspective. They focus on functions rather than customers, activities rather than outcomes. This makes it hard to understand:

• How value flows through the organization
• Where handovers break down
• Why lead times are long and unpredictable
• How different functions actually need to work together

Without a clear flow perspective, organizations struggle to operate as a coherent system.

We help you identify and analyze your end-to-end flows – from customer request to delivered product or service. This can include:

• Primary flows: customer flows, product flows, and service flows
• Secondary flows: information, material, maintenance, competence, resource, and support flows that enable the primary flows

By understanding how these flows interact, you gain a clear picture of how your organization truly works – and where it fails to work as a system.

This offering typically includes:

• Identification of primary and secondary flows
• Selection and prioritization of flows to analyze
• Training in flow analysis principles and methods
• Practical frameworks and visual templates for mapping
• Hands-on flow mapping workshops
• Identification of flow problems and root causes
• Definition of desired future-state flows
• Support via Hups technology for scalability and reuse

Organizations working with flow analysis typically achieve:

• Clear visibility of how value actually flows end-to-end
• Stronger cross-functional collaboration
• Reduced silo thinking and better handovers
• Shorter lead times and improved predictability
• Clear improvement priorities grounded in real work
• Flow maps that function as powerful management tools