Operational Excellence Maturity Assessment

Trusted across industries

From growing companies to large enterprises and public agencies, these organizations are building their own capability to improve flow.

Know where you stand

How far have we actually come?

Many organizations work with operational excellence, lean, customer focus or continuous improvement for years, yet struggle to answer a fundamental question: how far have we actually come? Others have not yet started and want to understand their current maturity, strengths and improvement potential.

Without a clear picture of the current state, organizations risk feeling lost and unsure where to focus their efforts. At Hups, we help organizations diagnose their current state and create a shared understanding of where they are, where they want to go and how to get there.

The challenge we address

Without structured assessments, organizations lack a fact-based and shared view of maturity in operational excellence and customer focus. Leaders often do not know:

What they are truly good at
Where the biggest improvement potential lies
How maturity differs across functions, business areas or flows
Whether their efforts are actually leading to progress over time

This makes prioritization difficult and weakens commitment to change.

What we help you achieve

We help you create clarity and ownership around your current state. Through structured self-assessments, your organization gains a clear understanding of strengths, weaknesses and improvement areas, defined by your own leaders and employees.

The assessment becomes a foundation for prioritization, alignment and concrete action. Not just a snapshot, but a starting point for transformation.

The Hups approach

Self-assessment built on how leading organizations work

Hups has invested thousands of hours studying how the world's leading organizations work with operational excellence.

Based on this experience, we have developed structured assessment models built on clear principles and sub-principles that define effective operational excellence in practice.

Excellence in practice
Structured assessment models built on clear principles and sub-principles, based on how leading organizations work with operational excellence.
Guided self-assessment
Participants are introduced to core principles, then assess their own organization by responding to structured statements, typically on a scale such as 1 to 10.
Across all levels
Assess entire organizations, business units or functions, end-to-end flows, or projects, product groups and value streams. The unit is always adapted to your needs.

Read about the Hups approach

What you get

What's included, and what a shared view of maturity gives you

What's included

Introduction to core principles of operational excellence and customer focus
Structured self-assessment questionnaires based on proven models
Digital execution via the Hups platform
Aggregated results showing maturity, strengths and gaps
Facilitated workshops to interpret results
Identification of prioritized improvement areas
Development of a clear improvement and transformation roadmap

Outcomes & business impact

Organizations working with Hups assessments typically achieve:

A clear and shared understanding of current maturity
Strong ownership of strengths and improvement areas
Better prioritization of improvement efforts
Increased alignment across leadership teams
Stronger commitment to change and execution
A solid baseline for tracking progress over time

Who this is for

Organizations at any stage of their journey, from those exploring operational excellence for the first time to those wanting to evaluate and strengthen an ongoing transformation. It is particularly valuable for leadership teams seeking clarity, alignment and direction.

In their words

Improvement that starts on day one and keeps going

Training alone does not create capability. Here is what leaders saw when their teams learned by improving real work.

FAQ

Questions about operational excellence maturity assessment

Can't find what you're looking for? Talk to one of our experts.

Who is the assessment for?

How does the self-assessment work?

Participants are first introduced to core principles of operational excellence and customer focus. They then assess their own organization by responding to structured statements, typically on a scale (for example 1 to 10), reflecting the level of adoption and maturity. The assessment runs digitally via the Hups platform.

Why self-assessment instead of an external review?

Because the result is not imposed by external consultants. It is defined by your own leaders and teams. This creates strong ownership of the current state, the desired future state and the improvement journey ahead.

What can we assess?

Entire organizations, business units or functions, end-to-end flows, or projects, product groups and value streams. The unit of assessment is always adapted to your needs.

What happens after the assessment?

Results are aggregated to show maturity, strengths and gaps. Facilitated workshops help you interpret them, identify prioritized improvement areas and develop a clear improvement and transformation roadmap. The results also give you a baseline for tracking progress over time.

Operational Excellence Maturity AssessmentCreate clarity, ownership and direction for your operational excellence journey

Operational Excellence Maturity AssessmentCreate clarity, ownership and direction for your operational excellence journey